Neville Cox
0424 919 211
| We provide innovative, effective solutions to your logistics obstacles ... whilst keeping everything simple |
Sensitive Freight Solutions Standard Operation Procedures
| » | All sales bookings must be booked via order management, a delivery date or time cannot be guaranteed without this booking form. | |||
| » | Bookings for weekend work must be booked at least 48 hours prior work commencing. | |||
| » | Bookings for next day delivery time specific must be submitted a miniumum of 24 hours prior to delivery time to be able to guarantee desired time. | |||
| » | Bookings requiring more than 2 men on site must be raised and submitted 48 hours prior to delivery time. | |||
| » | Bookings for service deliveries must be raised by a Service Manager; timings of bookings are the same as with sales. | |||
| » | All bookings must have order numbers clearly written on the job booking, must have contact names and numbers for the delivery site clearly written on the job booking. | |||
| » | All booking forms are to be emailed to ncox@sensitivefreightsolutions.com.au |
Connote Procedures
| » | Connotes must be clearly written by Warehouse staff. | |||
| » | Connotes must clearly have written on that connote, the name of the product or the product code and not 1x cabinet or 1x pallet. This connote is a legal document. If the product is not clearly stated SFS are not able to confirm what has been delivered. All boxes should have clearly written on that connote what is in the box. | |||
| » | Any damage to the box, crate or pallet should be noted on that connote. |
Quotes
| » | Quotes must be requested by email. | |||
| » | Email must give clear instructions of product that is being delivered. | |||
| » | Email must give clear out lines of access to buildings if known. | |||
| » | Email must state clearly if business hours or out of business hours. | |||
| » | 24 hours notice of quote required would be preferable to allow for site inspections if required. | |||
| » | All quote requests to be made to ncox@sensitivefreightsolutions.com.au |
Accounting
| » | Invoices will be sent via email - an email address is required for invoices to be sent. | |||
| » | Email response of receipt of invoices is required. | |||
| » | Payment terms for SFS is strictly 30 days of receipt of invoice. | |||
| » | Payment is to be made via Direct Deposit. Account will be noted on invoice with the invoice number as payment reference. | |||
| » | Payment remittance to be emailed to ncox@sensitivefreightsolutions.com.au |
Delivery to depots Sydney and Interstate
| All deliveries to our Sydney depot or interstate depot will require 24 hours notice. |
Interstate Deliveries
| All equipment required for delivery interstate (excluding Sydney) will need to be in the SFS depot 48 hours prior to delivery to ensure all is available for the delivery date and time required. |